PURC retrieves thousands of cedis for water and electricity consumers due to lapses

As part of its core mandate of redress and conflict resolution between consumers and utility companies and to ensure fairness and win-win situation, the Public Utility Regulatory Commission (PURC) in the Ashanti region has been able to retrieve over fifty thousand cedis from utility companies as a refund to consumers.

The commission has similarly recorded a revenue recovery of over sixty thousand cedis for the companies.
This came as a result of complaints from some 483 individuals against the Electricity Company of Ghana and Ghana Water Company in the first half of the year 2023.
This was disclosed to the media during interaction with the Ashanti regional Manager of the PURC Mr Francis Badu.

The Regional Manager said his outfit did not only manage complaints but also embarked on other activities such as consumer service monitoring, pro-poor project monitoring, industrial project monitoring, load management among other things.
He called on consuming public to have confidence in the PURC and report any anomalies with the service providers for quick redress.

Mr Badu used the opportunity to caution against illegal connection and tempering with meters as a result of lapses and inefficiency in the system saying that anyone who takes undue advantage of the system to cheat would not be spared by the law.

Meanwhile the Ashanti Region office of the PURC has launched an operation knocking at your door. The initiative is to make PURC visible, and its activities felt in all communities in the region.
This would enable the people to channel all their grievances as consumers of water and electricity to the commission as a regulatory body for redress.

Communities visited so far include Anyinamso and Amponya Nkwanta.

Story by
Lawrence Kumah